Refund Policy for Senior Safety Hub

Last Updated: September 4, 2025

Our Guarantee: Fairness and Clarity.

1. Digital Products - Our Core Policy

Due to the immediate and non-tangible nature of digital products, all sales of digital downloads are final and non-refundable.

This includes: PDF copies of the comic books, quick-reference guides, puzzle packs, and any other digital content.

Why? Once a digital product is downloaded, it cannot be "returned." This is a standard practice for digital goods to prevent abuse.

2. Exceptions - We're Here to Help

We understand that sometimes things go wrong. We will gladly issue a refund in these specific situations:

Technical Issues: If you are unable to download the product or the file is corrupted, and our support team cannot resolve the issue for you.

Duplicate Purchase: If you accidentally purchased the same product twice.

3. How to Request a Refund (For Eligible Cases)

Please contact our customer support team within 7 days of your purchase:

Email: hello@seniorsafetyhub.com

Subject: Refund Request for Order #[Order Number]

Please include your full name and the reason for your request. We are committed to resolving all eligible issues promptly and fairly.

4. Physical Products (For Future Consideration)

Currently, Senior Safety Hub only sells digital products. This policy will be updated if physical products are offered in the future.

5. Contact Us

For any questions about this policy, please contact us at hello@seniorsafetyhub.com